UX research
UX researchers use Hymetry to spot friction across accounts, inspect the users, paths, and source sessions behind it, and turn repeated patterns into better research questions.
Observed behavior with source context available
Dense event cluster, three setup returns, long pause, then the path changed from Setup to Dashboard to Boards.
Observed behavior
Hymetry turns product activity into account-level patterns with inspectable users, sessions, paths, and friction signals, so researchers can decide what to investigate next.
Clicks, page changes, and interaction events.
Sessions grouped into inspectable behavior.
How users moved through the product.
Repeated actions, long pauses, path changes.
What should the team investigate next?
Session prioritization
Instead of scanning random recordings, filter for sessions that may indicate friction: repeated actions, dense event clusters, unusual path changes, low interaction, or drop-off behavior.
| Session | User | Company | Product area | Friction signal | Evidence | Replay/context | Next step |
|---|---|---|---|---|---|---|---|
| Repeated setup activity | New admin | Northstar Labs | Setup | Repeated returns | Dense event clusterReturned to Integrations 3 times |
Available | Open timeline |
| Workflow shift after pause | Team lead | Atlas Works | Dashboard | Path changed | Long pauseMoved from Setup to Dashboard |
Available | Review path |
| High adoption, low interaction | Power user | Brightline Health | Reports | Shallow use | Page opened oftenFew meaningful actions |
Source context | Compare similar sessions |
| Repeated clicks before exit | First-time user | Harbor Ops | Boards | Exit after cluster | Multiple repeated actionsShort visit |
Available | Inspect replay context |
Session inspection
Every signal connects back to the underlying visit, so researchers can inspect the path, timing, events, and context before deciding what the behavior may indicate.
Northstar Labs, 8m 42s visit, replay/context available
Journey paths
See the sequence around a signal: what users did before friction appeared, where they paused or returned, and what happened after the path changed.
User and account comparison
Separate one-off confusion from repeated experience problems by comparing paths across companies, roles, user health states, and product areas.
31 users across 12 companies
May indicate unclear required steps.
49 users across 18 companies
Use as successful path contrast.
26 users across 9 companies
Opened often with few meaningful actions.
17 users across 6 companies
Path changes before report completion.
Research planning
Hymetry helps teams move from "something looks wrong" to a specific question grounded in observed behavior, source sessions, and product context.
AI-assisted summaries
Hymetry can summarize repeated behavior across accounts, while keeping source sessions, pages, users, companies, and underlying events available for review.
Across similar sessions, new admins repeat setup actions, pause, then shift to Dashboard or Boards before completing setup. The summary helps researchers choose what to inspect; it does not decide why users struggled.
Responsible research
Hymetry helps teams inspect product behavior while privacy controls help filter sensitive fields, configure what not to capture, and keep source context reviewable.
See which accounts share a friction pattern, open the sessions behind it, and bring product evidence into every research conversation.
Explore a demo project first, then create your workspace when you're ready.